We reserve the right of lien for unpaid charges. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days. You are responsible for reinstalling all content including software programs, data and passwords. You are responsible for regularly reviewing these terms and conditions. 9) Any defects, damage, malfunction or failure resulting from alterations, accident, misuse, abuse (viz , spurious/fake accessories, scratches on screen, forcible attachment into USB port resulting in damage of pins, using liquids or non-recommended cleaners on screen or CD- Rom lenses etc. a. 11. 6) The company or its Authorized Service Center reserves the right to retain any part/s or component replaced at its discretion, in the event of a defect being noticed in the equipment during warranty period. 6 people found this helpful. 2) Bright dots / Dark dots hereinafter referred as Pixels within the permissible limit shall not be treated as defect and will not be covered under warranty. (Song Star), 3) Warranty doesn’t cover any loss to the recorded data due to any reason. In order to get the best possible experience from our website, please follow below instructions. The customer shall register the complaint at LG call centers only. 1) To any wear & tear including to projector lamp, if the product is used in commercial, industrial ,educational or rental applications (Projector), 2) To Projector Lamp after 6 months of purchase, whether made to use or not. The equipment brought to the service center will remain there at customer risk and the company will not be responsible for any damages caused due to the factors beyond its control. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumables, part or subassembly that is new or refurbished. We will retain the replaced part or product that is exchanged during service as Our property, and the replacement part or product will become Your property. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. In order to get the best possible experience from our website, please follow below instructions. 1) 2 years warranty is applicable on all parts except Lint filter, knobs, inlet/otlet hose & Top covers. Insurances, handling fees, applicable taxes and/or other incidental charges shall be borne by You. During the said applicable warranty period, LG Electronics Singapore Pte Ltd ("hereinafter referred to as We, Us and Our") will furnish without charge labour, transport, and/or replacement parts (or pay for same) necessary to repair or replace the product specified under the warranty card ("Product") due to defects in the material or manufacturing faults subject to the terms and conditions hereunder. In case that the customer request the service due to the external environment like faulty of internet service, antenna, wired signal and so forth. (No replaces of missing accessories after delivery of the product to the store). The TV is one of the focal points for many homes throughout the UK. Service charges are applicable for customer abused set both I/W and O/W. 4) Warranty does not cover repair of any external accessories supplied by Dealer/LG as promotional scheme irrespective whether the same is manufactured by LG or some other manufacturer, installation & configuration of drivers, network & hardware optimizations, cabling or connection. Non failure problems that do not require parts and intermittent issues, including without limitation, reception and/or incompatibility issues, demonstration, training, reminders, adjustments, set-up, installations, battery change, replenishing of consumables, short circuit, routine maintenance and servicing, periodic checkups, cleaning, checking of improper operation or incorrect use. c) Misuse, including failure to use the product for its normal purposes or incorrect installation. Gas/Gas Charging will be charged to the customer. Above discount cannot be clubbed with any other offer given by LG. * Washing Machine, LED/OLED and Audio Products 4th year Extended Warranty AMC not applicable. Only 20 left in stock - order soon. *Terms and conditions apply. 22. We apologize for any inconvenience caused. We shall reserve the right to vary the coverage or refuse to cover Products which in Our records indicate are "End-of-Line" or "Clearance". Standard visiting charges will be applicable within the municipal limit of town where LG Electronics India Pvt. Service charges are applicable for customer abused set both I/W and O/W, Inspection charges to be taken only when customer refuses for repair after inspection, In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer Extra VAT is applicable on gas amount, Standard Installation apply Civil/Welding & Electrical work will cost extra as per actual, No extra labor money to be charged for installation against extra material used. Any filter replacement apart from mentioned condition will be on chargeable basis only. The warranty is valid only when the warranty card is properly completed, and upon presentation of the proof of purchase consisting of original invoice or sales slip indicating the date of purchase, dealer's name, model and serial no. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. In case the customer wants to cancel the contract before the completion of the contract period, there shall be no refund of the charges for unexpired period. Service will be provided on-site or at the location of Our Customer Service Center depending on the type of warranty covering the Product: Product warranty may vary from country to country. LCD/LED/PDP/OLED TV/LCD Monitor reinstallation standard labor charge + Bracket charge apply. Answers to commonly asked questions from the experts on Thumbtack. In case that the product is defect due to customer carelessness without any confirmation in advance like the faulty of circuit breaker, socket, multiple tap and mis-power on, plug in error, etc, In case that the customer request the service due to cut off the water, stop the water/ gas ,etc. Consumables are defined as any part or component of an expendable nature and/or any item that is designed to be consumed (wear out) during the life of the Product, regardless if it is consumer replaceable or not and whether such consumables originate from Us or not. LG Mobile Communication Products (Mobile Phone, Watch, Tablet, etc)ⓐⓑ, ⓑ Optional LG hardware accessories (LG Friends, etc). (Projector). Here is a quick rundown of what you can expect to see covered by manufacturer warranties, why extended warranties are rarely a good idea, and what steps to take to keep your new TV in tiptop shape. To be eligible for the warranty coverage, (i) You shall have to register the Product by following the instructions provided to You from Us within fifteen (15) days of date of purchase; and/or (ii) show valid proof of purchase as and when required. Account & Lists Account Returns & Orders. The LG 82 inch, which is the last LG variant, costs Rs 60,000 for the 1 Year LG Extended Warranty plan. Damage, fault or failure due to alteration or repairs made by anyone other than Us, or the use of supplies and accessories other than those manufactured by Us. Replacement of all inside filters (Sediment, Pre carbon, Post Carbon, RO Membrane, UF) are not covered by this warranty. Water purifier Labor AMC: Cover 3 preventive maintenance visits (for Electrolysis Sterilization) including replacement of Pre filter candle after every 4 months in 1 year, and attending to breakdown calls during the tenure of the contract. Also the LG direct warranty allows it to be extended [not know the cost till later] while the Amazon LG warranty does not. Defective parts needs to be submitted to LGEILor Authorized Service Center and becomes property of LGEIL. All expenses incurred in collecting the units or parts thereof from the company’s authorized service center, as well as expenses incurred in deputizing of service personnel/technicians towards conveyance and other incidentals etc. Other products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing. We shall reserve the right to vary the coverage or refuse to cover Products which in Our records indicate are “End-of-Line” or “Clearance”. LG Pro Dealers receive Extended 10 through 12 Years Parts Coverage FREE! You will be offered an LG premium care protection for your product. The warranty on Replacement model / Refurbished part shall remain in force only for the unexpired period of the warranty based on original purchase. 1) Product issues due to deficient signal reception or set up adjustments. $219.99 $ 219. Other service requirements will be at the owner’s expense. 7) Damage or loss to program, data from removable storage media. Onsite service and repair, replacement or fixes of software. Damages, fault, failure, imperfections, caused by abuse, tampering, illegal use, negligence, prolonged use or operation. During the additional warranty period only the parts replaced or repaired shall be free of costs, but service charges shall always be payable by the customer. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this contract, but in this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service centre. Servicing is available only on mainland Singapore, Singapore islands or territories connected to mainland Singapore and accessible through roads but exclude other Singapore islands or territories. 1800-315-9999 or 1800-180-9999. No service charges applicable for accessories replacement. of the machine is altered, defaced or removed, abnormal voltage fluctuation, rat bite, neglect, acts of god like floods, lightening, earthquakes etc.. or causes other than ordinary use. 3) Repairs under warranty shall be carried out by an authorized service personnel only. Product warranty may vary from country to country. 5. We also reserve the right to decline to provide service where the Product is obsolete, no longer deemed serviceable or replaceable for any reason. In case the replacement of the entire unit is being made, (subject to the sole discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the model equivalent as deemed by LGEIL. The 3 yr warranty from LG direct starts after the one year factorywarranty - so it is a four year warranty. Costco Concierge Services. But not all warranties are exactly the same, and often, the extra coverage the salespeople push isn’t worth getting – especially if you take good care of your TV. Guidance for SVC Repair Cost. LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Additional standard service charges also to be paid by customer. Save for personal injury and death caused by our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price. Purchase invoice or purchase receipt) along with corresponding model and/or the serial number of the unit must be presented when requesting service under warranty. Product warranty may vary from country to country. (Laptop, FPD, Commercial Display, Hotel TV, Projector, Hecto). If you have problems in obtaining satisfactory warranty service, write or call the LG Customer Interactive Center. 14. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract. If We are obliged under law to provide on-site service to You or due to health and safety, environmental and/or technical requirements, certain repairs cannot be completed in Your residence, reasonable costs to transport and/or ship the Product for service will be paid by Us. 1) Special Warranty or Extended Warranties for certain parts of products (Module) does not include labor, only parts. Insurance, handling fees, applicable taxes and/or other incidental charges shall be borne by You. In case that the product is defect due to the customer make a rooting, modification by himself not by LG authorized service center. If you bought it at the same time you bought your TV, your new TV will have two warranties for its first year. In addition, before requesting service for Product, be sure to back up the data of Product and remove any confidential, proprietary or personal information, in the event of failure to do so by you, LGEIL shall not be responsible/does not guarantee against any misuse. are chargeable, Faulty product of other company/ interconnected device except for the product that the customer request. LG offers 3 free visits for PM (Preventive Maintenance) in which complete Electrolysis Sterilization will be done & out-sediment Pre Filter Candle will be replaced at each visit. Time shall not be of the essence as Our services can be inadvertently affected by factors outside Our control. 13) Goods(products) that are not distributed within the region of LG India. Any utilization of Product that is inconsistent with either the design of the Product or the way the manufacturer intended the Product to be used. In case that the expendable part’s warranty is expired/ lifespan is ended. In case set is found defective and any repair needs to be done, then it will be repaired first and then taken into contract and the cost (labor and parts) shall be borne by the customer. Insurances, handling fees, applicable taxes and/or other incidental charges shall be borne by You. Our decisions regarding all matters concerning this warranty shall be final and binding. If the Product or a unit, consumables, part or subassembly requires repair, We may, at Our option and discretion, repair, replace or exchange it with an equivalent product, unit, consumable, part or subassembly that is new or refurbished. Damage, fault or failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, improper installation, damage caused by spillage of foods/liquids, wrong usage of electrical supply and voltage, abnormal voltage, excessive heat, dust, corrosive surroundings, chemical reaction, failure to maintain the Product, failure to operate or use the Product according to instructions, accident, mishandling, misuse, tampering, vandalism, theft, fire, lightning, flood, wind, freezing, power failure, static, normal wear and tear, pests, vermin, foreign matter entering the Product, inadequate or excess power supply, unusual atmospheric conditions, or acts of war or acts of God. The warranty will be accomplished based on the contract in case of the product that is provided via the special contract The warranty is valid for equipment dedicated to domestic use only. Products after servicing or inspections must be collected within three (3) months from the date of notification. HE Products: Chassis, PCB, Tuner, Picture tube, LCD module, Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB. 1) Usage of other wires or cutting of wires or putting additional wires not provided with the standard accessories with this equipment. Any failure due to voltage / fluctuation beyond specified tolerance will not be covered under warranty. The defective Products or parts thereof covered under this warranty shall be repaired or replaced (with comparable and/or refurbished equipment or parts) as determined by us in our sole discretion free of charge. 4.6 out of 5 stars 3. 3. LG TV protection plan that keeps you in the action, Plans available for all models of LG Led, Oled TV. During the additional warranty period, it does not cover any part such as condenser coil, evaporator coil, capillary, suction line, electronic parts etc. You want to know what is the exact model of your LG device, what is the software on your device or is it an original LG product? Such change if address of the installation must be notified to LG Electronics customer care center. You are responsible for creating backups of all Your data and software on a regular basis. LGEIL reserves the right to use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under LGEIL limited warranty. We shall reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice. Get your TV up and running again with an Asurion warranty if the unexpected happens. In case the service contract is to be entered into after the expiry of warranty period or of previous contract, the contract will be accepted subject to checking of the equipment by the company's representative and verifying that it is in working condition. In the event that either of these documents is no produced, service charges together with the payment for any parts being replaced are applicable and the Customer will be charged accordingly. Have not even had the TV for 2 years yet and it is an OLED in fact. Regular maintenance of equipment should be done at least every 3 months. 18. Flat screen TVs are expensive, and when they stop working it can make your heart stop. 2. LG Engineer/ Representative will provide receipt of payment made against services charges/AMC in the form of Electronic Receipt (SMS from LG Care and E-Mail). Q & A. Save for personal injury and death caused by our own negligence and to the maximum extent permitted by applicable laws, the remedies in this warranty are your sole and exclusive remedies and our liability, howsoever arising out of, relating to or in connection with this warranty, shall not under any circumstances exceed the Product purchase price. All Products : Which are manufactured within 5 years from the date of entering into the AMC contract and AMC end date should be < 6 years from the date of manufacturing. 6. Please be informed that LG Service Centre will be closed at 12.30pm on New Year’s Eve, 31 December 2020, Thursday. Every LG Wing 5G sold in the U.S. will come with an extended, two-year warranty at no extra cost. If the defect or failure occurs while using the product in normal condition (functional defect) within the warranty period, In such case the customer can avail in warranty service by providing the purchase invoice at the time of service. If We are obliged under law to provide on-site service to You or due to health and safety, environmental and/or technical requirements, certain repairs cannot be completed in Your residence; reasonable costs to transport and/or ship the Product for service will be paid by Us. No service charges applicable if complaint repeats within 3 months from date of service invoice. Without prejudice to generality of the foregoing, Dead Pixel not exceeding 7 dots is within factory specification and is not considered a defect under this warranty. The contract is not transferable in event of resale / gift to any other person and no refund shall be given. It is responsibility of the ;;/customer to take the data and software backup of the hard disk or any other storage media before providing the product to service center. We may dispose of the Product which remains uncollected after three (3) months, without notice to You, in any way We deem fit and We may also claim any damages from You including any costs for the storage of the Product. Extended warranties are just insurance for your TV. However, repair/replacement of spares/parts (if found defective) shall be on chargeable basis including consumables like all inside filters, gas (if applicable). 9. HA/AC Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear box, Clutch Assy., Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB. If you want to connect to LG Corp., or other LG affiliates, please click, Separately chargeable to You when outside the Product warranty period. No extra labor money to be charged for installation against extra material used. Repaired, replaced or exchanged part or product will continue to be under warranty for the remaining Product warranty period but for a period of not less than thirty (30) days. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). In case, your TV needs repair after a year of the LG Warranty expiry, you can contact the LG customer care and raise a service request. When projector need inspection or repair, if the product installed over 3.0 meters or secured by security system (like metal case or other security products), customer has to move the projector to accessible area and re-installation of the projector. After expiry of twelve (12) months from the date of purchase LGEIL is not liable for any free services. 4) Product issues due to deficient signal reception or set up adjustments.
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